Terms of Service

Effective Date: August 16, 2025

Welcome to Golden Pixxel Media, LLC (“Company,” “we,” “our,” or “us”). By booking, purchasing, or using our services, you (“Client,” “you,” or “your”) agree to these Terms of Service. Please read them carefully.

1. Services

Golden Pixxel Media, LLC provides real estate photography, videography, drone services, 2D/3D floor plans, video renderings, and related digital media services. Specific deliverables, timelines, and fees will be outlined in your booking confirmation or invoice.

2. Payments & Deposits

  • A deposit may be required to secure your booking.

  • Full payment is due upon delivery of final files unless otherwise agreed in writing.

  • Late payments may be subject to additional fees.

  • We reserve the right to withhold final deliverables until payment is received in full.

3. Cancellation and Rescheduling

Golden Pixxel Media, LLC understands that unforeseen circumstances can arise, and we strive to be as accommodating as possible.

  • Standard Cancellations/Rescheduling

    • The client may cancel or reschedule a photoshoot free of charge up to 2 hours before the scheduled appointment.

    • Cancellations or rescheduling made within 2 hours of the appointment time will incur a $95 fee.

  • Weather-Related Cancellations/Rescheduling

    • In the event of bad weather, the client may reschedule free of charge up to 1 hour before the scheduled appointment.

    • If the client chooses to cancel due to weather instead of rescheduling, the standard cancellation policy will apply.

  • No-Shows

    • If the client fails to appear for the scheduled appointment, or if the property is inaccessible at the scheduled time, it will be treated as a cancellation within 2 hours and a $95 fee will apply.

  • Communication

    • All cancellations, rescheduling, or access issues must be communicated by phone to the main office or directly to the assigned photographer.

4. Client Responsibilities

  • Clients must secure all necessary permissions for property access and filming/photography.

  • Clients are responsible for ensuring the property is ready for the scheduled shoot.

  • If the property is not ready at the time of the shoot, it will be photographed “as-is.”

5. Order Details & Accuracy

  • The client is expected to have accurately entered or communicated all pertinent information at the time the order is placed.

  • We reserve the right to update incorrect information and adjust the pricing of the order to accurately reflect the order (e.g., if the client enters that the property is 1,200 square feet but it is actually 2,400 square feet).

  • Our pricing reflects the cost for a single dwelling in a residential household. For commercial or multi-unit properties, please contact our office or your Business Development Specialist for a personalized quote.

6. Delivery of Content

We do our best to deliver content within 2 business days. However, some particular projects such as video & 3D renders may require additional time to optimize the content. We do not offer discounts for late deliveries that may be the result of extra editing required.

7. Accuracy

We will try to photograph and scan the property with the highest level of accuracy. However:

  • Colors in images may differ slightly from actual property colors due to lighting, editing, or screen variations.

  • Floor plan dimensions may not exactly match tax roll or official property records.

8. Intellectual Property & Usage Rights

  • Golden Pixxel Media, LLC retains the copyright to all photos, videos, and media produced unless otherwise agreed in writing.

  • Clients are granted a license to use the deliverables for marketing, advertising, and listing purposes.

  • Media may not be resold, transferred, or altered without our written permission.

9. Revisions & Media Storage

  • Two free revisions may be requested for 2D & 3D floor plans. Other revisions may incur fees.

  • Final files will be stored for one (1) year after delivery. Retrieval after this period may not be guaranteed.

10. Additional Fees

In addition to the fees outlined for our services, the following terms apply:

  • Valet Fees – If valet parking is required at a client’s property, these charges will be billed directly to the client.

  • Travel Fees – Travel fees may apply for certain locations outside our standard service area. Clients will be notified of these charges in advance.

  • Floor Plan & Rendering Fees – For 2D Floor Plans, 3D Floor Plans, and 3D Video Renderings, we will scan non-living areas such as front porches, balconies, garages, terraces, and pool areas. Additional fees will be applied for every 2,500 sq. ft. above a total of 5,000 sq. ft. of drawn area.

11. Limitation of Liability

Golden Pixxel Media, LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, use, goodwill, or other intangible losses, resulting from the use or inability to use our services.

12. Liability & Indemnification

Client agrees that Golden Pixxel Media, LLC, its employees, and independent contractors shall not be liable for any claims, expenses, damages, or losses arising from the services provided under this agreement.

Client acknowledges that the use of our services is at their own risk and that Golden Pixxel Media, LLC, its employees, and independent contractors shall not be held responsible for any damages, injury, or losses that may occur while on the property, during or after the photoshoot, or from the use of the photos or any other services provided.

Client agrees to indemnify, defend, and hold harmless Golden Pixxel Media, LLC, its employees, and independent contractors from and against any and all claims, expenses, damages, or losses arising from the services provided under this agreement.

13. Governing Law

These Terms are governed by the laws of the State of Florida. Any disputes will be resolved in courts located in Miami-Dade County, Florida.

14. Updates to Terms

We may update these Terms from time to time. The latest version will always be available on our website. Continued use of our services after updates constitutes agreement to the revised Terms.

📌 Questions?
If you have any questions about these Terms, please contact us at:
📧 info@goldenpixxel.com
📞 (786) 565-5511